Services

Our reception team is on hand 24 hours a day, offering the friendly and efficient service that sets us apart. For your complete convenience, we offer a free luggage storage service, ideal for those wishing to explore the city centre or run errands in the capital before check-in or after check-out.

On the hotel’s rooftop, you’ll discover an exclusive retreat with an outdoor swimming pool and hydromassage. It’s the ideal place to enjoy Tenerife’s climate, with panoramic views of García Sanabria Park and the city. A peaceful, open space to unwind in the sunshine.

Also located on the top floor, our gym is fully equipped for those who wish to maintain their training routine whilst travelling. Working out in natural light with the city skyline as a backdrop transforms exercise into an inspiring and revitalising experience.

We have an exclusive underground car park in the same building, open 24 hours a day and subject to availability. You can confirm your parking space on the day of your arrival, either by calling in the morning or directly at reception upon arrival. Daily rate: €10.

Because the perfect night’s sleep depends on each guest, we offer a complimentary pillow menu with different firmness levels and materials (ergonomic, hypoallergenic or breathable). Choose the one that best suits your personal preference to enhance the quality of your stay, by requesting it via the app or at reception.

In your room, you will find a QR code to access our personalised app. From your device, you can order room service, request complimentary items such as blankets or towels, contact staff, and view information about the hotel or the best places to visit in the city and the surrounding area.

Enjoy the utmost comfort in your room with our room service. Our menu is designed so that you can enjoy a leisurely meal or a snack in the privacy of your room, ordering conveniently via the hotel app or by dialling extension 507 from your telephone.

If you’d like to get an early start exploring the island or have an early flight, our picnic breakfast is the perfect choice. Simply request it the day before and we’ll prepare it just for you, so you can enjoy your trip at your own pace and in complete comfort.

To ensure you always look your best during your stay, we offer a professional laundry, dry cleaning and ironing service. We guarantee the utmost care and the highest quality in the treatment of your garments, handling the cleaning quickly and efficiently.

Next to reception, we have an area with computers and a printer at your disposal. If you prefer to work remotely, our lounge bar offers a comfortable environment with high-speed Wi-Fi and power sockets. We also provide exclusive spaces tailored for your meetings or professional events.

Celebrate a special moment in your room or suite. For €70, we’ll prepare a personalised welcome with cava, premium chocolates, fruit skewers, fresh flowers, candles and a set from The Body Shop. A gesture designed to create a personalised evening full of special touches.

We offer a car hire service through a highly reputable external company. Our reception team will be happy to explain the process so that your vehicle is ready and waiting at the hotel entrance, allowing you to explore the island in complete comfort.

Discover Santa Cruz at your own pace with the City Sightseeing tourist bus. An 85-minute panoramic tour, with 13 strategic stops and an audio guide in 16 languages, allowing you to explore the most iconic spots and enjoy the urban essence of Tenerife’s capital.

Designed for your complete convenience, the transfer service connects the hotel with Tenerife North and South airports. We arrange collection directly from the hotel entrance, guaranteeing punctuality and a comfortable journey to your destination.